Complaints & Suggestions | ELERIA Saudi Arabia

Last Updated: 11/02/2026

At ELERIA, we are committed to providing the best shopping experience for our customers within the Kingdom of Saudi Arabia

This page allows customers to submit complaints and suggestions related to handbags, orders, or website services to ensure continuous improvement and maintain high customer service standards

Complaint Submission Process

Customers may submit a complaint regarding

Purchase orders
Shipping delays
Handbag quality
Manufacturing defects
Website experience
Customer service

Complaints can be submitted via

Email
[email protected]

Please include your order number and a clear description of the issue to help us process your request faster

Complaint Handling Time

ELERIA reviews complaints within a maximum of 3 business days from the date of receipt

Responses will be sent via the registered email or customer service WhatsApp

Suggestions & Improvements

We welcome all suggestions that contribute to improving our handbag products and enhancing the ELERIA Saudi Arabia customer experience

Suggestions can be sent through the same email mentioned above

Compliance with Regulations

ELERIA handles complaints in accordance with the E-Commerce Law and Consumer Protection regulations applicable in the Kingdom of Saudi Arabia