Privacy Policy

Return & Exchange Policy
Last Updated: 11/02/2026

At ELERIA, we are committed to providing high-quality products and a premium shopping experience. If you are not fully satisfied with your purchase, you may request a return or exchange under the following conditions

Eligibility for Return or Exchange

Customers may request a return or exchange within 7 days from the date of delivery

The product must be unused, in its original condition, and in the original packaging with all tags intact

Products showing signs of use, damage, or alteration will not be accepted

Return Process

To initiate a return or exchange, please contact us via email at
[email protected]

Our team will provide you with the return instructions and shipping details

The customer is responsible for return shipping costs unless the item is defective or incorrect

Refunds

Once the returned item is received and inspected, the refund will be processed

Refunds will be issued to the original payment method within 7–10 business days

Shipping fees are non-refundable

ELERIA reserves the right to deduct a small processing fee if applicable

Exchanges

Exchanges are subject to product availability

If the requested item is unavailable, a refund will be issued instead

Damaged or Incorrect Items

If you receive a defective or incorrect product, please contact us within 48 hours of delivery

We will cover all related shipping costs and arrange a replacement

International Orders

Orders shipped outside Saudi Arabia are not eligible for return or exchange

Important Notes

ELERIA reserves the right to refuse any return that does not meet the conditions above

Customers are responsible for ensuring the product is properly packaged when returned